Privacy Policy

1. Introduction

This Privacy Policy explains how SLO Transfers handles personal data in connection with your use of our website at [Website URL] (the "Website").

We are committed to protecting your privacy. This policy describes what information is involved when you make a booking request through our Website, the limited role our Website plays in that process, and your rights regarding your personal data. Please read this policy carefully before submitting a booking request.

2. Who We Are (Data Controller)

The data controller responsible for your personal data is:

ALBCOM d.o.o.

Dolomistka ulica 18, 1000 Ljubljana, Slovenija

Email: avni.thaqi@gmail.com

Phone: +386 30 554 554

If you have any questions about this policy or your personal data, please contact us using the details above.

3. How Our Booking Process Works (and What That Means for Your Data)

It is important to understand the technical setup of our booking process:

• When you fill out the booking form on our Website, no data is sent to or stored on our web server.
• Instead, the form generates a pre-filled email draft and opens it in your own email application (e.g., Outlook, Gmail, Apple Mail).
• You then review the draft and press "send" from your own email account. At that point, the email—containing your booking details—is transmitted from your email provider to our business email inbox.

This means that we only receive the information you choose to send to us via email. We do not operate a database on the Website that captures form submissions.

4. What Personal Data We Collect

Because of the email-based process described above, the personal data we receive is limited to what you include in the email you send to us. This typically includes:

• Identity and contact data: your name, phone number, and email address (which is automatically visible to us as the sender of the email).
• Booking data: pickup location, destination, date and time of travel, passenger count, and any special requests or notes you choose to include (e.g., luggage, child seat requirements).

We do not collect payment card details through the Website. Any payment arrangements are made separately (e.g., in the taxi, by phone, or through a third-party payment link).

5. How We Use Your Personal Data

We use the information you send us solely to:

• Respond to your booking request.
• Confirm the availability, price, and details of your journey.
• Arrange and provide the taxi service you have requested.
• Contact you regarding your booking (e.g., if the driver needs to reach you).

We do not use your data for marketing purposes.

6. Legal Basis for Processing (GDPR)

Where the EU or UK GDPR applies, our legal basis for processing your personal data is:

• Contract performance (Article 6(1)(b)): Processing is necessary to take steps at your request before entering into a contract (your booking) and to perform that contract (providing the taxi service).
• Legitimate interests (Article 6(1)(f)): We may process limited data to maintain the security of our business email systems, prevent fraud or misuse, and keep basic records for the operation of our business. We have balanced these interests against your rights.

7. Data Retention

We retain booking-related emails and records only for as long as necessary for the purposes described above. Typically, this means:

• Active bookings: Retained until the journey is completed.

After the applicable retention period, we securely delete or anonymize the data.

8. Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

• Drivers: We provide your pickup details and contact information to the assigned driver solely so they can fulfill your booking.
• Service providers: We may use email hosting providers or IT support services that process data on our behalf under strict confidentiality obligations. These providers act as data processors and are bound by GDPR-compliant agreements where applicable.
• Legal requirements: We may disclose data if required to do so by law, regulation, court order, or a lawful request from a competent authority.

We do not share your data with third parties for advertising or marketing purposes.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): Request deletion of your data where there is no compelling legal reason for us to keep it.
• Right to restriction of processing: Request that we limit how we use your data.
• Right to data portability: Request transfer of your data to another organization in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at slo.transfers@gmail.com. We will respond within the timeframes required by applicable law (typically one month under GDPR).

You also have the right to lodge a complaint with your local data protection supervisory authority.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will indicate when the policy was last revised. We encourage you to review this policy before submitting a booking request.

11. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

SLO Transfers

Email: slo.transfers@gmail.com]

Phone: +386 30 554 554